EQ are specialists in helping you better understand and manage the ownership of your company through critical events across the corporate lifecycle. As trusted advisors, we provide strategic insight and operations expertise through our core business units in Private Company Services, Transfer Agent Services, Employee Plan Solutions, Proxy Services, and Bankruptcy. Globally we serve 6,700 clients (49% of the FTSE 100 UK and 35% of the S&P 500), with over 30 million shareholders, through 6,500 employees in 5 markets around the world.

The Business Analyst collaborates with IT teams, business SMEs, project managers & other project stakeholders to build relationships and solve problems across the business engineering and product functions.

The Business Analyst will work on a complex program, under the direction of the program’s Principal Business Analyst.

Essential Functions/Responsibilities

Business Analysis Planning & Monitoring

• Plan the business analysis work from creation to the activities, tasks, & deliverables that must be completed
• Understand which stakeholders are relevant to a change effort, what they need & what is needed from them, & the best way to collaborate
• Ensure information developed is captured, stored, & integrated with other information for long-term use by EQ

Elicitation & Collaboration

• Prepare for elicitation activities to ensure that stakeholders have the information they need to provide/understand the nature of the activities they are going to perform
• Conduct elicitation activities to understand stakeholder needs & identify potential solutions
• Confirm the results of elicitation activities to ensure a shared understanding, that elicited information is recorded appropriately, & that the information sought is obtained
• Provide stakeholders with the information they need, when they need it, in a useful form

Requirements Life Cycle Management

• Analyze & maintain the relationships between requirements, designs, solution components, & other work products for impact analysis, coverage, & allocation
• Ensure that requirements & designs are accurate/current throughout the solution life cycle & facilitate the reuse of requirements where appropriate.
• Assess the value, urgency, & risks associated with requirements/designs to ensure that analysis/delivery work is prioritized

Strategy Analysis

• Define goals/objectives that will demonstrate business needs have been satisfied & define necessary organizational changes
• Assess risks to understand the uncertainties around a change effort, consider the effects those uncertainties may have on the ability to deliver value, & recommend actions to address risks where appropriate
• Perform a gap analysis between current/future state, assesses options for achieving the future state, & recommend the highest value approach for reaching the future state; including any transition states that may be required along the way

Requirements Analysis & Design Definition

• Ensure that requirements & business needs have been developed in enough detail to be viable
• Work collaboratively & iteratively with IT solution designers to ensure that requirements & designs deliver business value & support EQ’s goals & objectives
• Work with IT solution designers to structure requirements/designs so that they support the overall business purpose & work effectively
• Identify, explore, & describe different possible ways to satisfy business needs

Solution Evaluation

• Determine the most appropriate way to assess the performance of a solution, including how the solution aligns with EQ goals/objectives, & perform the assessment
• Examine the performance of a solution to understand the value it delivers to EQ & to stakeholders, & determine whether it is meeting current business needs
• Investigate issues within the scope of a solution that may prevent the solution from meeting current business needs
• Investigate issues outside the scope of a solution that may be preventing EQ from realizing the full value that a solution can provide.
• Identify/define actions EQ can take to increase the value that can be delivered by a solution

Education Requirements

• 4-year bachelor’s degree in a business-, finance-, or computer science-related field is preferred

Experience Requirements

• 5+ years of business analysis experience including, but not limited to, business systems design, business process design, or a combination of both
• Experience participating in continuous improvement initiatives & exposure to Lean Six Sigma is preferred

Skills & Abilities

• Ability to apply analytical thinking & problem-solving skills to analyze problems & opportunities effectively, identify which changes may deliver the most value, & work with stakeholders to understand the impacts of those changes.
• Ability to gain the trust & respect of stakeholders by demonstrating ethical behavior, personal accountability, trustworthiness, strong organization & time management skills, & adaptability
• Communication skills, including verbal, non-verbal, written, & active listening, are critical for this role
• Must be able to facilitate, lead, negotiate, resolve conflicts, & teach stakeholders at all levels within the organization
• Must have strong technical skills, particularly in applications that support communication & collaboration, creation & maintenance of requirements artifacts, modelling of concepts, tracking issues, & increasing overall productivity