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• Develops, researches, tests, and implements business process improvements, procedures and system changes.
• Evaluate business process changes to identify and document business impacts and benefits
• Act as subject matter expert to provide business requirements for process improvements and system enhancements
• Conduct effective interviews/research to determine and document the stakeholders, business needs, and requirements
• Create and analyze workflow diagrams
• Review technical design deliverables to ensure business objectives are reached
• Provide training including identification of needs, development of materials, communications of changes, manuals, etc.
• Provide post-implementation support, such as problem resolution, adjustments to new procedures, and change management.
• Develop presentations of materials, models, findings, plans, and/or conclusions
• Continually looks for process improvement strategies

Typically Has The Following Skills Or Abilities

• Bachelor’s Degree in Business Administration or related field, or equivalent experience
• 4+ years of experience in data gathering, research & analytics, problem identification, and presenting solution recommendations
• 4+ years of experience with financial and risk analysis, making recommendations and preparing business cases including cost benefit analysis
• 4+ years of in-depth knowledge of project planning techniques and methodologies
• 4+ years of experience with business process analytics using Excel, flowcharting, activity diagrams and workflow models
• Demonstrated ability to document, propose, negotiate, and present approaches and solutions
• Ability to visualize and create plans for future business outcomes and changes
• Thorough understanding of business implications, project interdependencies, and system interfaces
• Strong conflict management skills
• Proficient at facilitating meetings, and negotiating across all levels of the organization
• Ability to multi-task and work in a team environment
• Proven ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups at all levels of the organization
• Regularly exercise discretion and independent judgment in the performance of job duties

Previous experience in:

• UAT
• Content Management Systems (CMS)
• Writing SQL queries
• Documenting functional requirements with complex business rules and large data sets
• Communicating business needs across development teams
• Agile methodologies
• Web management