Five Star Bank has grown and evolved in its more than 200-year history, but our focus on taking care of our customers and communities has never wavered. That’s because we understand that by keeping the people of Five Star’s well-being at the heart of everything we do, our team, our customers, and our communities will thrive and realize their dreams.

Five Star Bank provides consumer and commercial banking and lending services to individuals, municipalities and businesses through more than 45 locations throughout Western and Central New York, in addition to a Mid-Atlantic commercial loan production office serving the Baltimore and Washington, D.C. region. Five Star Bank and its affiliate Courier Capital, LLC are subsidiaries of Financial Institutions, Inc. (NASDAQ:FISI), an innovative financial holding company with more than 650 employees who work together in an environment of trust, integrity and mutual respect.

Purpose : The Business Analyst is responsible for analyzing company functions, processes, and activities to improve computer-based business applications for the most effective use of resources and for the enhancement of the customer and employee experience. This position works closely with internal departments to identify business needs and recommend solutions for process improvement.

Supervisory Responsibilities:

Degree of Supervision Received: Moderate

• Supervision Received (title): Business Analyst Manager

Degree of Supervision Given: None

Essential Functions:

• Consults with line of business to determine if system meets business needs including performing all work necessary to maintain and add new products, services, and documents as they are approved by management. Identifies areas of opportunity and provides recommendations for system enhancements.
• Maintains the integrity and consistency of all system parameters including but not limited to valid users, applications, products, types, verification, subtypes, fields, interface, messages, tables, account numbers, and forms.
• Maintains procedures and controls necessary to monitor the input and output of the system collaborating with Compliance, Audit, Operations, Risk and the associated Committees as needed. Reviews technical procedures annually and keeps control documents current.
• Serves as contact liaison with system vendors and reviews, submits, tracks, and follows up on all work orders submitted to vendors
• Assists in the implementation of required systems associated with ongoing enterprise growth.
• Reviews Core system vendor bulletins and prepares communication of changes to affected parties.
• Responsible for troubleshooting system issues and communicates resolutions to affected Business Units, opens cases and follows up with vendors as necessary for assisted troubleshooting. Provides support to help desk on system related questions.
• Utilizes existing queries to analyze and debug files, and field settings for the system.
• Demonstrates the standards and principles of the Five Star Bank experience in every interaction with internal and external customers and associates. Incorporates the high-performance behaviors of teamwork, leading by example and service in every facet of work.
• This job description is not exhaustive. The Business Analyst may be required to perform other duties as assigned.

Job Related Qualifications – Education and Prior Experience:

Required:

• Education: Bachelor’s Degree in Technology, Project Management, Business or related field
• Prior Experience: 1+ years Business Analysis, Project Analysis, Data Management, or Financial Analysis

-OR-

Required:

• Education: Associate degree in Technology, Project Management, Business or related field
• Prior Experience: 2+ years Business Analysis, Project Analysis, Data Management, or Financial Analysis

-OR-

Required:

• Education: High School Diploma or equivalent
• Prior Experience: 5+ years Business Analysis, Project Analysis, Data Management, or Financial Analysis

Preferred:

• Education: Bachelor’ Degree in Information Systems, Information Technology, Computer Science, Project Management, Business or related field
• Prior Experience: 1+ years Business Analysis, Project Analysis, Data Management, or Financial Analysis in Banking or Financial Industry

Competencies:

• Excellent written and verbal communications skills with the ability to present information in an effective concise manner to employees with diverse skill sets
• Excellent organizational skills with ability to manage multiple priorities and meet established deadlines
• Analytical ability to interpret data and present it in a meaningful and easily understood form
• Proficient in Microsoft Office with ability to learn and utilize new and existing banking software applications
• Ability to work with all levels of staff and share ideas to achieve companywide results

Physical Requirements:

• Able to regularly sit for prolonged periods of time
• Extensive computer usage is required
• Occasional travel within bank footprint