Parchment believes credentials matter in the lifelong journey of a learner. We deliver innovation and exceptional customer service through the most comprehensive digital credential management solution on the market. By connecting K12, higher education, and organizations on a single platform, we provide efficient, easy-to-use products to help academic institutions, organizations, and individuals securely send, receive, and engage with credentials.

As a scaled partner focused on modernizing the exchange of verifiable academic and professional credentials, the Parchment platform helps millions of learners, 2,490 districts, 1,690 university registrar offices, 10 state education agencies, and 7,325 receivers (including university admissions offices, background check companies, employers, college application services, OPMs, and certification and licensing boards) exchange more than 100 million transcripts, diplomas, certificates and other credentials globally.

Founded in 2003, Parchment is headquartered in Scottsdale, AZ, with a presence in Australia, Ireland, and Canada. We help turn credentials into opportunities!

We are looking for a full-time, Business Analyst to be part of the team that deploys Parchment applications to new clients. The successful candidate will have a background in the Education or Software industry, experience with project management, strong communication skills, and the willingness and ability to think creatively and flexibly. This position is suited to a person who brings both business analysis skills and project management experience to the role.

Primary Duties and Responsibilities Include:

• Manage small implementation projects and contribute to large projects
• Defines and documents internal and external business functions and processes.
• Reach out to clients to deploy tools that interact with our system
• Configure the application to meet client needs
• Acts as liaison between internal and external users to ensure optimal operational performance.
• Provide member support throughout the project and project completion documentation.

Skills and Proficiencies:

• Aptitude and desire to solve problems
• Experience with project management and client-facing projects
• Comfortable with written and verbal client communication
• Ability to manage multiple projects at once
• Proficient in MS Office apps, Project Management Tools
• 4-year university degree or equivalent experience.
• Experience with SalesForce

Personal characteristics

The candidate should demonstrate competence in some or all of the following:

• Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.
• Lead: Positively influence others to achieve results that are in the best interest of the organization.
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
• Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.