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Flight Centre
is hiring
Business Analyst
Country
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Industry
Other
Workplace
Hybrid
Employment Type
Full Time
Experience
0 - 3 years
Salary
$70,000 - $75,000
Website:
https://www.flightcentre.com
Posted on:
December 11, 2024
About Our Company
Flight Centre is your 'get more of that' centre, providing irresistible deals on flights, hotels, holidays, tours and more. For over 40 years we've delivered millions of amazing travel experiences for our customers. With over 35,000 years of experience between us, we remain passionate about our mission to open up the world for those who want to see.
Job Description & Responsibilities
The Technical Business Analyst, (BA), will be responsible for owning the overall design, coordination, and delivery of small to mid-level technical projects as well as recommending best practices for solutions based on business needs. This role will require strategic design, mapping, and translation of an end user problem statement into technical business requirements with accurate acceptance criteria for assignment to development teams. The Technical Business Analyst must have a solid understanding of accurate ROI and LOE estimation.
Key Responsibilities
- Ability to assess and articulate goals and benefits of impacts
- Skilled at both business and systems gap analysis as well as building and articulating workflows
- Coordinates, and has accountability for the successful completion of all aspects of assigned project work
- Can exercise independent judgment, and take the lead role on mid-level projects with minimal direction from Supervisor
- Can effectively facilitate meetings, demonstrate brainstorming / consensus building skills, and interact with executive level project sponsors
- Can translate a problem statement into clear and concise User Stories and/or BRD’s
- Can document all projects using Project Scope Template and keep all documentation up to date
- Works effectively and individually with Technical and Non-Technical team members of Reporting, Online, Operations, Account Mgmt, Finance, Product and Marketing. Has the ability to work cohesively with all areas.
- Basic understanding of each areas processes and ability to analyze how each area might be affected by a specific project. Ability to assess and articulate goals and benefits of impacts
- Able to successfully demonstrate understanding of AgentPort on a profile level and how it interacts with Sabre.
- Above average understanding of Sabre as far as creating bookings, shopping, faring, reading PNR and queue history,etc.
- General understanding of all Corporate Technology systems (Sabre, profiles, OBT’s (both W2 and external providers), RED apps, scripts, Compleat, back office, finance and reporting) and how they impact and interact with each other.
- Ability to determine and document system, business or development dependencies within any given project ensuring a seamless delivery.
Requirements
Experience & Qualifications
- Can plan, organize, and structure work both independently and with a team
- Possesses strong analytical and evaluative skills
- Showcase good written and oral communication skills
- Ability to multitask
- Have good interpersonal and consultative skills
- Excellent attention to detail providing a high level of accuracy
- Strong MS Excel and Visio skills
What we offer
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion
- Diversity Day: paid leave to observe holiday or cultural celebration of your choice
- Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
- DEI education
- Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
- Employee giving program
- Office Environmental Program
- Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
- 1 Volunteer Day per Calendar Year
Benefits Include:
- Paid Time Off *
- Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days)
- 5 Sick Days accrued per year
- 3 Personal Days
- 1 Diversity Day
- 1 Volunteer Day
- 8 Recognized Holidays
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits including, medical, dental, vision, gender affirming care, and fertility care
- Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
- Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
