Acuity Insurance, headquartered in Sheboygan, Wisconsin, is a property and casualty insurer that is recognized as a top regional insurance carrier. Operating in 32 states, Acuity is trusted to protect over 125,000 businesses, including 300,000 commercial vehicles, and over 500,000 homes and vehicles. Acuity writes over $2 billion in premium through over 30,000 independent agents, manages over $6+ billion in assets, and is rated A+ by both A.M. Best and Standard & Poor's for financial strength. With 97% positive claims experience based on 2022 insured/claimant surveys, Acuity maintains a reputation for service excellence and innovative products. Named a top employer in insurance by Forbes & Glassdoor, Acuity employs over 1,600 people.

Acuity is seeking entry level and experienced Business Analysts who will partner with various internal and external customers to identify, evaluate, and develop systems, procedures and practices, which are streamlined and meet the business needs of the company.

Those in this position may be able to work remotely.

ESSENTIAL FUNCTIONS:

• Effectively and openly communicate with customers at all levels, including employees, agents, vendors, and stakeholders – welcome their input and feedback to shape the overall customer experience
• Encourage and participate in cross functional teamwork to achieve common goals and promote strategic visions, while thoughtfully committing to and delivering upon milestone target dates
• Analyze data and requirements to develop technical or workflow/process solutions, draft or update specifications, and provide user-acceptance testing and production support
• Ability to explain issues and resolutions to technical and non-technical staff
• Assure appropriate documentation to communicate business needs
• Coordinate and conduct training as needed
• Provide thoughtful peer-to-peer feedback that improves the team and facilitates positive change; at times, may directly mentor
• Periodic travel may be required for industry or technology conferences, and training/professional development
• Participate in professional development activities
• Regular and predictable attendance
• Performs other duties as assigned

EDUCATION:

• Bachelor's degree
• Diverse backgrounds welcome - including business or technical orientation, along with liberal arts majors

EXPERIENCE:

• Entry level and experienced candidates welcomed
• Familiarity with agile and/or project management practices
• Background in business process mapping, workflow analysis, or staffing metrics desired

OTHER QUALIFICATIONS:

• Embrace the Business Consulting brand as a Partner in Excellence and Innovation through a positive, collaborative, and respectful attitude towards others
• Engage people from varied disciplines and settings
• Ability to quickly adapt to change through utilization of new concepts and technologies
• Excellent skills in verbal and written communications, and interpersonal interactions
• Strong capabilities in research, critical thinking, and analysis that are applied within disciplined project/agile product frameworks
• Interest in system design and continuous improvement, from a business (non-programming) perspective
• Effectively organize and accomplish tasks