HOPE is a family of development organizations dedicated to strengthening communities, building assets and improving lives in the Delta and other economically distressed parts of Arkansas, Louisiana, Mississippi and Tennessee. Comprised of a regional credit union (Hope Credit Union), loan fund (Hope Enterprise Corporation) and policy center (Hope Policy Institute), HOPE has provided financial services, leveraged private and public resources, and shaped policies that have benefited more than 650,000 residents in one of the nation’s most persistently poor regions.

The Business Analyst I is primarily responsible for database management and query over a large number of internal and external data sources for internal program management and external reporting. The analyst is also responsible for researching and analyzing various programs and associated data in order to assess program impact and efficiency, understand gaps in expectations and/or success of programs, evaluate proposed products and programs, recommend alternative products or processes, financial analysis of the market, and corporate performance. The position is Remote USA.

Primary And Essential Functions

• Provide program, data and analytic support to ensure proper analysis, staffing, monitoring, reporting and overall implementation success of each initiative
• Track and manage strategic projects and operational initiatives
• Provide assistance on program design, implementation, oversight and reporting
• Research data and policy items relevant to programs and performance
• Ability to learn and navigate end user software systems
• Ability to understand complex business processes and use cases and translate into meaningful requirements for development
• Ability to test, diagnose, and debug reporting issues when reported
• Attend project meetings and provide feedback to team
• Prepare and present options, risk, findings, status, and conclusion of new programs from thought, design, and through implementation
• Assist in identification of information technology to support new strategy and programs
• Perform other duties as assigned

Competencies/Skills

• Proven work experience as a data analyst or business data analyst
• Technical expertise regarding data models, database design development, data mining and segmentation techniques preferred
• Strong knowledge of and experience with reporting databases (SQL, Oracle etc.), use of SQL query language, and programming (XML, JavaScript, or ETL frameworks)
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc.)
• Dashboard visualization skills (Power BI, Tableau, etc.)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Data science experience is a plus.
• Display analyses results in text and visually using PPT, Excel, and other presentation formats to communicate results (reports, briefings, spreadsheets, dashboards, position papers, email response to taskers, etc.)
• Administer quality control and process improvements activities, including data entry, data cleaning, data coding, survey design, and use and presentation of analytics stemming from survey results and supporting data.
• Strong verbal communication skills
• Strong writing skills with the ability to clearly document business procedures and processes
• Possess strong business acumen with the ability to build relationships with other departments and interact professionally with a diverse group
• Ability to manage strict deadlines and multitask
• Ability to train and work with end users on understanding reporting systems
• Ability to work independently

Desired Qualifications

• Bachelor’s degree in business, mathematics, economics, computer science, information management, statistics or the equivalent experience
• 1 to 3 years of related experience preferred