First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Founded in 1898 and headquartered in Raleigh, N.C., First Citizens is the largest family-controlled bank in the United States, providing a unique legacy of strength, stability and long-term thinking that has spanned generations. We offer an array of general banking services including a network of 500-plus branches in 23 states; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; and a nationwide direct bank. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $215 billion in assets.

This position supports business planning and operations by managing and tracking IT purchasing requests and invoices. Performs advanced data analysis to identify factors that affect business profitability, growth, and efficiency. Assesses current practices, collects information and industry trends, and creates specifications to support and improve business operations. Determines improvements or solutions to address identified issues. Prepares reports by examining and summarizing data. May occasionally guide less experienced analysts or assist in development of process enhancements. This role is expected to exercise creativity, critical thinking, relationship building, analytics, and collaboration to solve business stakeholder problems.

Responsibilities

• Identifying Objectives - Determines overall business needs through analysis and reporting. Suggests strategies to achieve company and department goals. Assists in creating specifications, project plans, or other forms of documentation to communicate business initiatives to wider work group.
• Operational Support - Provides daily support for business operations by responding to inquiries, identifying issues, and working to improve standard practices. Assists in implementing recommended modifications and enhancements. Act as a liaison between Technology Business Office, other Technology teams, Finance, and Sourcing.
• Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
• Reporting - Produces reports based on data analysis, industry trends, and process capabilities. Conveys patterns, problems, and areas of improvement.
• Utilize critical thinking to identify risks, gaps, and upstream/downstream impacts, and communicate issues to management and stakeholders.

Bachelor's Degree and 3 years of experience in System Support or Analytics OR High School Diploma or GED and 7 years of experience in System Support or Analytics

Preferred Qualifications

• Understanding of procurement systems and financial processing.
• Understanding of project and portfolio management tools (e.g., Clarity, Planview).
• Experience with Microsoft Sharepoint design and/or administration.