Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 12,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. Merkle is a dentsu company.

We are looking for a Senior Business Analyst (BA) with a background in Adobe Commerce to join our dynamic agency team. We are looking for someone with 4+ years of experience in an Agile environment and a subject matter expert on Adobe Commerce platforms and serving as a consultant to our external partners.

Responsibilities:

• You will be a subject matter expert on Adobe Commerce. Having a comprehensive understanding of the ecommerce ecosystem, including CRM, ESP, OMS, ERP, and related technologies.
• You will facilitate Sprint activities, ensuring Agile principles are applied using Scrum methodology.
• You will elicit requirements during the discovery phase, collaborating with designers to create visual mockups that represent client needs.
• You will work with architects to understand the technical approach, create functional specifications, and manage the development backlog by creating and prioritizing tickets.
• You will visualize requirements through the creation of process flows, data flows, and other diagrammatic tools.
• You will collaborate with Product Owners to maintain and refine the product backlog, ensuring understanding of our client goals.
• You will support Quality Assurance (QA) by developing test cases and facilitating User Acceptance Testing (UAT) to ensure the final product meets client expectations.
• You will report into the Senior Business Analyst Manager

Qualifications

• 4+ years of experience in a client-facing role (consultancy or agency preferred).
• Expertise in Adobe Commerce and familiarity with the broader ecommerce ecosystem.
• Experience collaborating on Agile teams in different time zones.
• Translate needs into functional specifications.
• Experience delivering high-quality solutions and consulting with partners.
• Comfortable simplifying and presenting information to partners.
• Experience completing Sprint activities, including Sprint planning, reviews, and retrospectives.
• Adobe Business Practitioner certifications (AEM, Target, Analytics).