Universal Technical Institute, Inc., is a nationwide provider of technical education training for students seeking careers as professional automotive, diesel, collision repair, motorcycle and marine technicians, CNC machinists and Welders. We offer specialized technical education programs under the banner of the well-known brands Universal Technical Institute (UTI), Motorcycle Mechanics Institute (MMI), Marine Mechanics Institute (MMI) and NASCAR Technical Institute (NASCAR Tech). We work with some of the most respected brands in the transportation industry, including BMW, Mercedes Benz, Harley-Davidson, Ford, Toyota, and Peterbilt, to name a few. In all, our students have the opportunity to work with over 30 industry-leading brands.

The Senior Business Analyst conducts detailed analysis, defines business requirements, and acts as a liaison between the business owners and Information Technology development Scrum teams, in a customer-centric environment. This position primarily works in learning management system (LMS) and supporting technologies to ensure learning environment stability and ensure the successful execution of online learning, new initiatives, and complex technical projects.

This remote position supports other members of the BA team by providing training. They contribute and improve processes across business units and Scrum teams. The Senior Business Analyst is considered Competent or Proficient in all areas of Business Analysis practice, having good or in-depth knowledge of all related skill areas.

Responsibilities

• Partners with assigned business areas to understand and prioritize information needs, and translate business requirements into system solutions
• Captures customer requirements through iterative structured interviews with subject matter experts
• Develops current / future state user stories, process flows, and CRC models from customer interviews
• Collaborates with business areas to define business processes
• Educates IT on the direction of the business
• Responsible for developing acceptance criteria and requirements from user stories, customer interviews, process flows, and CRC models
• Responsible for the quality and accuracy of each requirements specification
• Responsible for understanding all aspects of each solution
• Traces requirements from scope through design, development, and testing
• Collaborates with Developers and Report Writers to ensure accurate design and implementation of business/system requirements
• Collaborates with Quality Assurance Analyst to ensure comprehensive requirements-based testing is achieved
• Collaborates with Scrum Master to ensure team objectives are met
• Participates in solution design
• Participates in buy versus build discussions
• Provide teaching, coaching and mentoring to IT staff
• Assist in the development of UTI processes
• Other duties as assigned

Education / Experience

• Bachelor’s or Master’s degree in a business or IT discipline, or equivalent work experience
• Requires 7 – 10 years of relevant work experience and growth; typically, within IT or working in relevant positions within business units
• Prefer 4+ years' experience as Business Analyst
• Strongly prefer Blackboard experience
• Prefer Certified Business Analysis Professional (CBAP) certification
• Requires technical and business knowledge in multiple disciplines / processes
• Possesses an understanding of IT’s systems and capabilities.
• Varied experience over different companies, projects, and / or applications
• Familiar with gathering use cases or user stories through interviews, observations, and interpretation of policies and procedures
• Significant experience turning use cases into functional requirements
• Advanced knowledge and demonstrated use of personal computer software applications including Microsoft Office Products (Word, Excel, PowerPoint, and Visio)

Skills

• Ability to perform all duties of Business Analyst I
• Ability to analyze business partner’s operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
• Ability to assist the business process redesign and documentation as needed for new technology.
• Ability to work in a matrixed environment as part of both Business Analysis and Scrum teams
• Ability to comply with UTI’s Agile, Scrum, and other software development lifecycle practices and standards
• Ability to control, lead, and coordinate with multiple levels of staff and project management in both the business and technical areas while keeping discussions at the appropriate level of abstraction
• Ability to reconcile competing ideas or problems to a mutually beneficial conclusion
• Ability to collaborate in a non-confrontational manner and contribute and adhere to process
• Ability to work in a fast-paced environment where deadlines are essential
• Ability to work under minimal direction from management
• Ability to organize, plan, prioritize and follow through on work
• Ability to work with all levels of employees and consultants and build & maintain strong relationships
• Ability to turn ambiguous information into meaningful requirements
• Ability to facilitate a discussion about business processes with diverse participants
• Strong logical, analytical, and problem-solving skills
• Excellent verbal and written communication skills

Work Environment

• Work is performed indoors in a climate-controlled environment
• Work is performed remotely