Tricon Residential Inc. (NYSE: TCN, TSX: TCN) is an owner and operator of a growing portfolio of more than 36,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential.

Do you thrive on aligning cutting-edge technology with strategic business goals? Are you a master of translating complex requirements into elegant solutions? If so, then join our team as an IT Business Analyst and become the bridge between business vision and IT execution. This dynamic role requires cross-functional work to improve our systems and processes in an agile environment, bridging the gap between business and technology.

• Conducts business process analyses, needs assessments, and preliminary cost/benefits analyses to align information technology solutions with business initiatives.
• Designs new technology solutions by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications.
• Develop features and requirements from stakeholders into a fully formed project or feature vision that describes the project's needs, features, constraints, and scope.
• Understands the process workflow and considers the implication of process changes to the current and future business environment. Uses an understanding of business issues and challenges to implement successful processes and policy updates.
• Writes and maintains business requirements, functional specifications, and test plans.
• Serves as a liaison between IT Support, Infrastructure, Application Support, and Developers for system modifications, enhancements, and implementations.
• Collaborates closely with developers to analyze business projects and change requests supporting various enterprise applications.
• Troubleshoot issues and provide solutions using a help desk system that eliminates manual processes by automating support requests.
• Identifies improvement opportunities and experiments with different approaches to improve processes and situations.
• Maintain SOP and FAQ documentation for major systems in Confluence and Sharepoint.
• Collaborates with Product Managers in an agile environment to meet project deadlines.
• Facilitates deployments and automates test procedures in both QA and production environments.
• Serves as subject matter expert in design methodologies, data analysis, cost-benefit analysis, benchmark methodologies, and/or business-critical applications.
• Collaborates with Agile Scrum development teams to identify and resolve production issues. At the same time, provide valuable feedback on application improvements.
• Monitors/follow up with Agile Scrum team Product Managers on backlog item status.
• Participates in testing and de-bugging during pre-deployment and post-deployment stages.
• Author and distribute release notes post-release.
• Compile tasks and estimates and provide reporting of projects to stakeholders.
• Serve as liaison for IT SOX activities, documenting processes and policies as required, working with auditors and other vendors to remediate areas of risk.
• Monitor and evaluate change control process related to software development to report on success and areas for improvement.

QUALIFICATIONS:

• Analytical, highly organized, and great attention to detail
• Proven experience in gathering requirements, testing, and deploying large projects on time and budget
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Experienced and knowledgeable with relational database design and navigation
• Experience with SQL, PowerShell, Scripting, Power platform-specifically Power Apps
• Ability to communicate effectively, both written and verbal
• Business-minded IT professional who is passionate about technology, innovation, and servant leadership
• Collaborative and team-oriented mindset
• Capable of managing multiple projects with competing priorities and deadlines
• The ideal candidate has an understanding of:
• Agile and Scrum ideologies and frameworks
• Project Management tools like Confluence and Jira
• Real estate, REITs, and/or the leasing life cycle

MINIMUM REQUIREMENTS:

• Bachelor’s degree in computer science or engineering or Industry certifications and equivalent related work experience of 5 years or more in place of Degree
• Minimum four (4) years experience in Applications Support, QA testing, or Software Development (required)
• Strong technical knowledge
• Good understanding of project and time management principles
• Passionate about technology and creating business efficiencies