With over 20 years of experience in bespoke digital transformation at both the public and private level, Mi-Case is known as much for our white-glove approach to client support as we are for our exceptional, fully-integrated software solutions.

Our approach begins by investing in understanding all complexities of our clients’ key business activities. By hiring subject matter experts that have a deep understanding of the industry, we seek to understand their organizational goals as well as they understand them themselves. Only then do we work to innovate the right digital solutions to solve their unique needs.
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We have repeatedly met our customers at the crossroads of their digital transformation journey, replacing legacy systems and manual activities with long-term, evergreen and mobile ready solutions that jumpstart their path to harnessing modern technology to advance their organization. Our years of experience in the global marketplace has also prepared us to support clients with the complexities that accompany scaling their digital solutions internationally.
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The name “Mi-Case” was chosen as a direct result of seeing the software and solutions we developed so directly implicated in the result it was hoping to produce. At the core, what is at stake within the transformation journey is the opportunity to support dedicated individuals--and those they serve--with innovative, dynamic solutions that advance their goals. Each clients’ needs that we transform are not only unique to them, but also designed to support the individual experience of their team and customers.

A Business Analyst at Mi-Case is responsible for completing analytical functions in the organization. The position requires you to collaborate with clients and be responsible for eliciting, documenting, and analyzing business requirements to ensure the successful completion of projects. Business Analysts will work within software development teams to complete organization goals and objectives.

Responsibilities:

• Analysis and Documentation: Document complex business processes, requirements, wireframes, and specifications. Uncover opportunities for Improvement.
• Change Management: Assist in change management efforts by communicating changes, impacts, and benefits to stakeholders.
• Collaboration: Collaborate with cross-functional teams to gather information, share insights, and contribute to projects
• Data Analysis: Assist in collecting, organizing, and analyzing data to extract meaningful insights and trends.
• Demonstrate Functionality: Assist in demoing application functionality to clients and future clients.
• Problem-Solving: Participate in problem-solving activities and contribute ideas to address business challenges.
• Project Coordination: Collaborate with project managers to ensure the successful delivery of projects, including scope, timeline, and budget management.
• Reporting: Prepare and maintain reports for project tracking and communicate findings and project progress effectively.
• Requirements Gathering: Lead requirements gathering efforts, collaborating with stakeholders to identify business needs and objectives.
• Research: Conduct research on industry trends, market conditions, and competitors to support decision-making processes.
• Solution Design: Contribute to the design of efficient and effective solutions that address business challenges and align with organizational strategies.
• Stakeholder Engagement: Maintain strong relationships with key stakeholders, serving as a liaison between business units and IT teams.
• Support: Provide support to senior analysts and team members in various phases of analysis.

Educational /Training and Certification Requirements

• Bachelor's degree in business, finance, information technology, or related field.
• 3+ years of experience in business analysis or a related role, demonstrating progressively increasing responsibilities.
• Proficiency in business analysis methodologies, tools, and documentation techniques.
• Strong analytical skills with the ability to translate complex business problems into clear and actionable requirements.
• Excellent communication and presentation skills, with the capacity to interact effectively with stakeholders at various levels of the organization.
• Experience utilizing software development design tools and processes such as Azure DevOps.
• Project management knowledge and experience are advantageous.
• Certification in business analysis preferred but not required.

Knowledge, Skills, and Experience

• Ability to learn new domains and become an expert in the field.
• Strong computer and internet skills including all MS Office suite (Word, Excel, Outlook, PowerPoint).
• Must be efficient with strong attention to detail.
• Skills in organization and planning, demonstrated ability to work independently and exercise sound judgment and problem solving.
• Strong knowledge on agile software development methodology
• Must be able to work across multiple projects, where necessary
• Excellent communication, interpersonal, and presentation skills
• Ability to control scope and manage stakeholder expectations.
• Strong skills in organization and planning, demonstrated ability to work independently and exercise sound judgment and problem solving.
• Proven ability to manage projects.