With nearly 37,000 team members, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services in the United States, the District of Columbia and around the world. GMR was formed by combining the industry leaders in air, ground, managed medical transportation, and community, industrial/specialty and wildland fire services. Each of our companies have long histories of proudly serving the communities where we live: American Medical Response (AMR), Rural Metro Fire, Air Evac Lifeteam, REACH Air Medical Services, Med-Trans Corporation, AirMed International and Guardian Flight.

As a member of the IT Customer Experience Team, the Business Analyst will support the GMR brand promise of responsive, reliable, and respected by analyzing business processes and identifying opportunities for improvement. The Business Analyst will work closely with stakeholders to understand and document requirements, processes, workflows, use cases, etc. required to define, design, and execute the project or initiative. The Business Analyst will act as a change agent as GMR standardizes and implements ongoing business process improvements across the enterprise.

Summary / Responsibilities

• Analyze business and user needs, understand and document requirements, processes, workflow, and use cases.
• Guide and advise less-experienced Business Analysts to enhance team capabilities.
• Conduct secondary market research and quantitative analysis for strategic insights.
• Develop regular Business Development KPI reports to measure activities accurately.
• Develop and execute test plans to ensure solutions meet business needs.
• Participate in the development of training materials and user documentation.
• Provide ongoing support and maintenance for business systems and processes.
• Collaborate with other IT teams to ensure seamless integration of new solutions into existing systems.
• Keep up-to-date with industry trends and emerging technologies that could benefit the organization.

Skills

• Detail oriented, analytical, inquisitive, problem solver, critical thinker.
• Ability to work independently and with others.
• Strong communication skills, both written and verbal.
• Extremely organized with strong time-management and multi-tasking skills
• Ability to build strong relationships.

Education & Industry Experience

• Minimum 2 years of Business Analyst and/or Project Management experience.
• Demonstrated experience with computer graphics presentations, flowcharts, and organizational charts.

The application window for this position is anticipated to close on Feb. 11, 2024.