At Shiftsmart, we’re building the future of labor. Labor is the largest problem facing employers today: companies are struggling to find workers, fill shifts, and retain workers. At the same time, the modern worker has dramatically evolved: they are digitally savvy, and prioritize flexibility and independence.

We empower hourly workers to find more work, increase their earnings, and control their own schedules, while also enabling employers to increase fulfillment, reduce turnover, and improve quality. Our platform enables the largest companies and government agencies to fractionalize jobs into shifts and manage schedules, workers, and assignments all in one place.

We’re on a mission to revolutionize hourly work and build the world’s leading platform for hourly workers – a $2 trillion industry in the US alone. Our platform powers the modern workforce with over 1.3 million workers (partners) in 57 countries performing diverse roles such as customer service, merchandising, lead generation, mystery shopping, and others at companies including Google, Deloitte, Circle K, and Facebook. We’ve raised over $120 million in funding from top-tier investors including D1 Capital Partners and Imaginary Ventures.

Why Shiftsmart?

🌍 We’re global. Our platform powers the modern worker with over 1.4M+ workers in 57+ countries working with customers such as Google, Deloitte, Circle K, and Facebook.

🚀 We’re a rocketship. We’re tackling a $2 trillion industry in the US alone. We’ve grown our business 2-3x each year since we started, with $80M+ in wages paid to workers. We raised a $95m Series B in Dec 2021, and Fast Company ranked us #21 on their 2021 Top 50 Most Innovative Companies list.

🔥 We’re growing. We’re a remote-friendly team with 65+ team members across North America and an NYC HQ. We’re looking for rockstars like you to help write our next chapter!

Mission: What we do and why we need you

The mission of our Partner & Marketplace teams is to build a world class shifts marketplace where workers can find, pick up, and work flexible shifts across multiple locations, employers, and categories of work. You will drive business decision analysis, reporting and provide continuous insights and recommendations on operational performance. You will be instrumental in designing new business processes for scale, building and launching new initiatives, and optimizing existing ways of working.

This role is based in New York City (HQ) with typically 3+ days per week in the office.

Outcomes: What problems you will solve

Your role will evolve over time but some of your early responsibilities will include;

• Process Improvements: Build, scale, and optimize business processes aligned to the shift and/or worker value chain in order to enable allocation expansion, increase shift fill rates, and improve worker quality and performance across verticals and at scale.
• Analytics + ROI Optimization: You will own analytics across a number of steps that touch partner qualification and shift fulfillment, to ensure high quality delivery for our customers as well as continuous improvement against cost efficiency and ROI of spend.
• Build and Execute: Own analytics initiatives that support daily operations such as building the data architecture, identifying opportunities using data and first principles, and build reports to summarize, monitor, and illustrate progress to capturing them (e.g., worker retention curves)
• Cross-functional collaborations: Partner with cross-functional stakeholders to be a thought partner for data-informed strategic decision-making.

Competencies: Who you are

Do you have what it takes to design, launch, and scale initiatives to fundamentally change labor? Here are the attributes you’ll need:

• Analytically-minded: You have 2-5+ years experience in an analytical role (e.g. data analyst, bizops, consulting, investment banking), and ideally in startups.
• Technical skills: You have strong experience with both Excel and SQL and can blend quantitative data with qualitative insights to test hypotheses.
• Problem solver: You thrive working through and solving complex problems, quickly learn and adapt to new situations, and synthesize the abstract into the concrete.
• Highly organized: You think in systems and process, relish bringing structure to ambiguity, ruthlessly prioritize, and feel organization is second nature to you.
• Clear communicator: You are an excellent writer (memos, slides) and excel at making the complex simple to empower decision making.