Acuity Insurance, headquartered in Sheboygan, Wisconsin, is a property and casualty insurer that is recognized as a top regional insurance carrier. Operating in 32 states, Acuity is trusted to protect over 125,000 businesses, including 300,000 commercial vehicles, and over 500,000 homes and vehicles. Acuity writes over $2 billion in premium through over 30,000 independent agents, manages over $6+ billion in assets, and is rated A+ by both A.M. Best and Standard & Poor's for financial strength. With 97% positive claims experience based on 2022 insured/claimant surveys, Acuity maintains a reputation for service excellence and innovative products. Named a top employer in insurance by Forbes & Glassdoor, Acuity employs over 1,600 people.

Acuity is seeking motivated motivated external applicants with extensive project management experience who also possess excellent interpersonal and communication skills. The Senior Business Analyst will partner with various internal and external customers to identify, evaluate, and develop systems, procedures and practices, which are streamlined and meet the business needs of the company. The person in this role will serve as a knowledge resource and help influence innovation and continuous improvement endeavors while also mentoring and coaching analysts with less experience, including giving meaningful, professional feedback.

The person in this position may be able to work remotely.

ESSENTIAL FUNCTIONS:

• Effectively and openly communicates with customers at all levels, including employees, agents, vendors, and stakeholders - welcomes their input and feedback to shape the overall customer experience
• Facilitate or lead projects with focus on specific strategic/operational goals, including delegating tasks, assessing resource requirements, and providing overviews to leadership
• Foster the professional development of others, formally and informally, through mentoring; organize and present ongoing training opportunities that elevate the team
• Analyze data and requirements to develop technical or workflow/process solutions, draft or update specifications, and provide user-acceptance testing and production support
• Follow industry and technology trends to support Acuity’s dynamic and ongoing strategies
• Ability to explain issues and resolutions to technical and non-technical staff
• Assure appropriate documentation to communicate business needs
• Coordinate and conduct training as needed
• Provide thoughtful peer-to-peer feedback that improves the team and facilitates positive change; at times, may directly mentor
• Periodic travel may be required for industry or technology conferences, and training/professional development
• Participate in professional development activities
• Regular and predictable attendance
• Performs other duties as assigned
• Periodic travel may be required for industry or technology conferences, and training/professional development

EDUCATION:

• Bachelor's degree or extensive direct experience

EXPERIENCE:

• Several years’ experience as a business analyst, or related project-oriented experience
• Demonstrates extensive knowledge of project management practices and philosophies
• Possesses excellent interpersonal, negotiation, and influencing skills, with a strong desire to understand Business Consulting’s role in the company’s operational and strategic plans

OTHER QUALIFICATIONS:

• Embraces the Business Consulting brand as a Partner in Excellence and Innovation through a positive, collaborative, and respectful attitude towards others
• Builds and fosters engagement among people from varied disciplines and settings
• Willingly accepts wide variety of assignments with increasing complexity and responsibility
• Embraces and readily adapts to change or emerging ideas
• Effectively prioritizes, organizes, and accomplishes tasks in self-directed environment, with limited managerial direction
• Excellent verbal and written communication skills
• Consistently displays strong capabilities in research, critical thinking, and analysis that are applied within disciplined project/agile product frameworks; initiates and leads dialog driving innovative approaches
• Routinely displays leadership qualities through positive influence and teamwork
• Proactively pursues professional development